Exchanges & Refunds

Exchanges & Refunds

RETURNS AND EXCHANGES

Making a return or exchange is easy using our free collection service with DPD.

1. Request a Returns Merchandise Authorization (RMA) number within 14 days of receiving your order (or 7 days in sale period) by emailing returns@majorellelondon.com. Your RMA number is valid for the next 7 days within which you can send your unwanted item(s) back to us. Please state your reason for return.

2. Once we have authorised your request, we will arrange a DPD collection at a time convenient to you, e-mailing you all documentation required.

3. Please print the documents that we e-mail to you. Leave your package open until the driver has checked the contents.

4. You will be notified via e-mail once your return has been received and processed.

Please note that due to customs restrictions, we do not offer returns for items shipped to Russia.

EXCHANGES

Please note we can only exchange items for a different size. When requesting your RMA, please specify the size you require. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

Gift returns

If you have received an item as a gift, you may exchange it for a store credit to your Majorelle London account (you will need to register your details). The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. Corporate gifts may only be returned by the original purchaser and within seven working days of initial receipt.

Receiving a refund

Your refund will either be credited to the original purchaser’s credit card or Majorelle London account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Majorelle London. However, you may be able to recover these by contacting your local customs bureau directly.

Important information

Items should be returned within 7 days of receiving your RMA number.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Free collection does not apply to items returned from a different country to the original shipping destination.

We ask that items are returned to us via DPD to ensure that they are protected and insured during transit. Our address for all returns: Majorelle London 1a chesilton road, Fulham park house SW6 5AA, Fulham, London and we request that you contact us at returns@majorellelondon.com in relation to such returns. Please note that we will not accept liability for goods that are not returned via DPD.

Notwithstanding anything else in these terms and conditions, we reserve the right to charge you for the cost of returning items to us.

Our policy

Items should be returned new, unused, and with all Majorelle London tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Where provided, belts, dust bags and leather tags should be included with your return.

Please email returns@majorellelondon.com if any of your purchases have been delivered without a Majorelle London tag. All items returned should have a Return Merchandise Authorisation (RMA) number which we will generate for you once we have received an email at returns@majorellelondon.com with a return request. Unidentified returns may be returned to the sender.

Late Returns

Items should be returned within 7 days of the date of your RMA request.

Returns outside these timeframes may be accepted at the discretion of Majorelle London and may only be refunded as a store credit. Please note that RMA numbers requested after 7 days will also be granted at our discretion.