Insurance and Delivery
Majorelle London insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Majorelle London and transfer of responsibility in the same way.
DELIVERY DAYS ARE BETWEEN MONDAY TO FRIDAY. IN ORDER TO QUALIFY FOR NEXT DAY DELIVERY ALL ORDERS MUST BE PLACED BEFORE 12PM MONDAY TO THURSDAY. ORDERS PLACED BEFORE 12PM ON THURSDAY WILL BE DELIVERED ON THE FOLLOWING FRIDAY. PLEASE NOTE THAT ANY ORDER PLACED ON FRIDAY BEFORE 12PM WILL BE DELIVERED ON MONDAY. ANY ORDER PLACED ON SATURDAY OR SUNDAY WILL BE DELIVERED ON THE FOLLOWING TUESDAY. ALL DELIVERIES ARE SUBJECT TO STOCK AVAILABILITY.
FOR INTERNATIONAL DELIVERY PLEASE BE AWARE THAT SHIPMENT COSTS DO NOT INCLUDE THE RELEVANT COUNTRY’S IMPORT TAX AND DUTIES. THEREFORE YOU MAY BE LIABLE TO PAY AN ADDITIONAL CHARGE ONCE YOU HAVE RECEIVED YOUR PARCEL.
Please see Shipping Destinations, Costs and Delivery Times for more information
WE AIM TO OFFER THE HIGHEST LEVEL OF SERVICE AND THEREFORE WILL ALWAYS ENDEAVOuR TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE.
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.
Majorelle London expects that the Buyer (or recipient if the Buyer has specified that the Goods are a gift) will receive the Goods within the relevant estimated delivery time from the Goods being dispatched. However, this is for indication purposes only, and Majorelle London is not responsible for delays caused by elements beyond its reasonable control, including but not limited to delays caused by carriers or customs.
Once the Buyer (or the recipient of the Goods specified by the Buyer) signs to acknowledge receipt, all risks and responsibility for the Goods passes to the Buyer.
Delivery will be attempted twice, if at the second attempt for any reason the Buyer is unable to accept delivery, the Buyer will have to call to request a re-delivery to the delivery address specified by the Buyer when making their Order. The Goods cannot be redelivered to a different delivery address. Following a second failed delivery attempt, if the Buyer does not call to arrange a redelivery within 7 days, the Goods will be sent back to Majorelle London and the Buyer shall be refunded in full.
The Buyer is responsible for ensuring that the delivery address provided is correct and complete. Majorelle London shall not be liable for unsuccessful delivery attempts resulting from the Buyer having provided inaccurate or incomplete information.
Where the Buyer makes an Order for multiple Goods (“multiple” meaning more than one), Majorelle London shall endeavour to deliver the Order in one conveyance, unless the Buyer has requested otherwise. However, Majorelle shall be entitled to deliver the Goods in more than one conveyance if reasonably necessary, in which case each delivery shall be viewed as a separate Contract. Where the Buyer has expressly requested that an Order be delivered in more than one conveyance, the applicable delivery charges shall be the cost of shipping to the most expensive destination.
Delivery Costs and Times
We deliver Monday to Friday excluding public holidays.
UK Shipping Costs
Next day – order before 12.00am GMT – Free
Same day Greater London – order before 1pm GMT – £13-£25
Same day shipping applies to Greater London only.
1A Chesilton Road
SW6 5AA, Fulham
T +44 (0) 2077 361 107
Open 9am – 6pm Monday to Saturday and 12 – 5pm Sunday GMT
Europe Shipping Costs
1-3 days – order before 3pm GMT – £13
We ship to the following countries:
Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Holland, Norway, Switzerland.
Please note the next day service applies to all major European cities, with outlying areas taking an additional day. Deliveries to Norway and Switzerland may be subject to customs delays outside of our control.